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Rule UNI EN 14804 – Service providers related to trips for language study

The rule 14804 “Service providers related to trips for languages study- Requirements” specifies minimum levels of quality of service offered to the students whom learn a language abroad in classes with a foreign teacher, such as some services linked to, for example: hospitality, supervision  and recreational activities  usually  planned  for type of study’s programs. The norm is destined for trips providers of  study included schools, tour operator  or travel agencies.

Important  points of the rule are:

  • Information  that must be supplied by the travel organizer  clearly, transparent and understandable;
  • Supply of the service;
  • Information  on the management and the stuff that must be qualified;
  • Plan of teaching,  judgment of participants, subject of the course;
  • Accommodation;
  • Free time;
  • Welfare;
  • General requirements on leaders;
  • Monitoring of client’s satisfaction;
  • Insurance (in the end, the rule establishes that the organizer stipulates an insurance policy against risks of civil responsibility).
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