The rule UNI 10670 provides a clear definition of “Hotel service” independently from the structural characteristics and from the dimensions of the tourist accommodation and pays much attention to the characterizing elements of the service in terms of courtesy, responsiveness to the customer needs, to the continuous improvement, to the organization and to the distribution and to the control of the service.
The certification in accordance with the rule UNI 10670 is a strategic instrument of communication and of transparency of the Hotel Service quality that, in this way, acquires credibility and above all it puts itself at the guarantee of coherence between utterances and work.